jack@zhongruiyurong.com      0086-13653773240
FAQ
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FREQUENTLY ASKED QUESTIONS

  • Q How to control the products quality?

    A We have always placed great emphasis on quality control to ensure that excellent quality level is miantained. Moreover, the principle we always maintain is "to provide customers with better quality, better price and better service".   
  • Q Can you provide ODM service?

    A Yes, we work on ODM orders. Which means size, material, quantity, design, packing solution,etc, will depend on your requests, and your logo will be customized on our products.
  • Q Shipping Method and Shipping Time?

    A
    1. Express courier like DHL, UPS, TNT ect,shipping time is about 3-5 working days depends on country and area. 
    2. By air port to port: about 7-12 days depends on port.
    3. By sea port to port: about 20 - 35 days.
    4. Agent appointed by clients.
  • Q What is the MOQ for your production?

    A The MOQ depends your requirement for color, size, material and so on. For some normal items, we have stock, will have no MOQ requirement
  • Q Are your down and feather ethically sourced?

    A Yes! All of the down and feather we use is the by-product of the meat industry. We have zero-tolerance for the inhumane treatment of animals, including live-plucking, force-feeding, overcrowding, and neglect. 
  • Q How much does shipping cost?

    A Shipping cost is interrelated with the commodity's volume,weight and transportation methods,we can help calculate the cost after the purchase amount and transportation modes are decided.Our buyers will not be bothered with this,because we have many freight forwarders in cooperation.
  • Q What is your return policy?

    A Our purpose is to provide customers with satisfactory products and services. If it is a problem relating quality, a full refund will be given, and all costs will be borne by the company.
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